1. Overview

At FLEEWO, we want you to have a smooth and satisfactory shopping experience. This Cancellation & Return Policy explains how you can request an order cancellation, return an eligible product, or report an issue with your purchase from https://fleewo.com.

2. Order Cancellation

Customers may request cancellation before an order has been shipped.

• To request cancellation, contact us as soon as possible.
• Once an order has been shipped or handed over to the delivery service, cancellation may no longer be possible.
• If an order cannot be cancelled before shipment, you may contact us to discuss the available options under this policy.
• Orders suspected of fraud or unauthorized activity may be cancelled by FLEEWO, subject to applicable law.

Cancellation requests are not confirmed until FLEEWO communicates the decision to the customer.

3. Return Eligibility

A return may be considered in the following situations:

• The product received is damaged or defective.
• The wrong product, size, color, or item was delivered.
• The product received differs materially from its description.
• Another return reason is accepted under applicable law or confirmed by FLEEWO.

To help us review your request, please contact us promptly after delivery and explain the issue.

4. Return Conditions

For a return request to be considered:

• The product should be unused, unworn, unwashed, and undamaged, except where the issue itself makes this impossible.
• Original tags, packaging, and included accessories should be retained where possible.
• Proof of purchase, such as an order number, may be required.
• Clear photos or videos may be requested to help verify damage, defects, or incorrect items.

These conditions will not limit any mandatory consumer rights under applicable law.

5. Non-Returnable Items

Certain items may not be eligible for return unless they are defective, incorrect, misrepresented, or otherwise covered by applicable law. Examples may include:

• Products that have been used, washed, or damaged by the customer
• Products altered after delivery
• Items specifically identified as non-returnable before purchase, where legally permitted

Any exclusion will be applied subject to applicable consumer protection requirements.

6. How to Request a Return

Please follow these steps:

1. Contact FLEEWO using the email or WhatsApp details below.
2. Provide your order number and the reason for the request.
3. Share photos or videos if the product is damaged, defective, or incorrect.
4. Wait for our instructions before sending the product back.
5. Return the product using the agreed return method, where applicable.

Please do not send a product back without first contacting our support team.

7. Refunds

If a refund is approved:

• We will inform you of the refund amount and process.
• Refunds will generally be issued through the original payment method where possible, or another mutually agreed lawful method.
• Processing time may depend on the payment provider or financial institution.
• Any applicable delivery charges or deductions will be handled according to the circumstances, the disclosed terms, and applicable law.

Where FLEEWO is responsible for an incorrect, damaged, or defective product, any return or refund arrangements will be handled in accordance with applicable law.

8. Exchange Policy

Exchanges may be considered for eligible products, subject to stock availability and approval.

If you receive the wrong size or product, contact us with your order details. We will review the request and explain the available options.

9. Delivery Charges for Returns

Responsibility for return delivery charges will depend on the reason for the return and applicable law.

If the return results from an error attributable to FLEEWO, such as an incorrect or defective product, we will explain the appropriate return arrangement.

For other return requests, any applicable delivery charges will be communicated before the return is finalized.

10. Orders Not Accepted or Delivered

If a customer refuses delivery or an order cannot be delivered, FLEEWO may contact the customer to understand the situation and determine the appropriate next steps.

Any refund, cancellation, or delivery-charge decision will be handled according to the circumstances, the terms disclosed at purchase, and applicable law.

11. Contact Us

For cancellation, return, exchange, or refund requests, please contact:

Brand: FLEEWO
Website: https://fleewo.com
Email: support@fleewo.com
WhatsApp: +880 1577-789888

Please include your order number and a clear description of your issue so we can assist you.

FLEEWO
FEEL LIFE • ENJOY EVERY WORLD
A Modern Multi-Category E-Commerce Brand